Our Boho Beautiful Store F.A.Q.

General

If I have a question about my order, how do I contact you?

If your question or concern cannot be answered in this FAQ please feel free to email us at [email protected] for all customer & technical support.

I sent you an email about my order, how soon can I expect a response?

If you are reaching out to us in regards to your order for technical or customer support, either Mark, Juliana, or Jordan (who helps us with our store and website) will make sure to respond within 1 business day of your inquiry, however we always aim to surpass these expectations!

The Boho Store

What payment methods do you accept?

Our payment gateway is integrated with Stripe and PayPal. We are able to accept payment via Visa, MasterCard, American Express (and their respective gift and pre-paid cards) and PayPal.

What shipping methods do you offer, and how long does it take?

We offer three different shipping options, allowing us to accommodate both North American and International customers:

North American Shipping
4-6 Business Days

International Shipping
7-13 Business Days

Australia, Belgium, Canada, Croatia, Denmark, Estonia, Finland, Germany, Gibraltar, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malawi, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland, United Kingdom

Rest of the World
8-21 Business Days

How long will my order take to process?

We offer a variety of both digital and physical products. The processing time of your order is dependent on what you purchase.

Orders consisting of digital products are processed and completed immediately. Once your order is completed, you will receive an email containing your order summary as well as links to access the digital files you have purchased.

Orders consisting of physical products require 1-3 business days to process before being shipped.

Orders consisting of both digital and physical products are processed accordingly. You will immediately receive an email containing your order summary as well as links to access the digital files you have purchased; once the physical items have been processed, they will be shipped seperately as well.

In what format are your digital downloads available?

We offer a variety of digital products, including video, audio, and ebooks. All of our content is recorded and/or designed in high resolution, and available in different formats to accommodate your needs:

Our video files are available as 1080p HD M4V formatted for large high definition devices; and 720p MP4 formatted for mobile devices or devices with limited storage.

Our audio files are available as 320 KB/S MP3 formatted for computers, tablets, and audio devices.

Our ebook files are available as PDF formatted for high definition, mobile devices, and ereaders.

How do I access my digital purchase(s)?

Orders consisting of digital products are processed and completed immediately. Once your order is completed, you will receive an email containing your order summary as well as links and instructions to access the digital files you have purchased. Alternatively, you will also be able to access your files by logging into the store and accessing your My Account page. All of our video content is hosted through a third party VimeoPro account, for which you will be provided separate login information in the aforementioned email.

Will my download links expire?

No, links to your digital products never expire. Once purchased, you will have unlimited access to download or stream at your convenience.

Can I download the digital products to my mobile device?

Your digital products cannot be downloaded directly to most tablets or mobile devices. This is because mobile devices will default to stream or open links rather than store them directly. For mobile viewing, we recommend you download the videos to a laptop or desktop computer, from which they can be easily transferred and stored in your iTunes or other video storage/playing applications. Alternatively, you can stream the videos on your mobile device.

Why do Day 5 and Day 9 have less video files?

Both Day 5 and Day 9 of your Boho Beautiful In Ten Days program contain one less digital file to download than any of the other days. This is because the class structure in those days are double length. Day 5 contains a 40 minute Yoga Detox class, and Day 9 contains a 40 minute Yogalates class.

Can I get a refund for my purchase?

Yes, in most cases we are able to process a full refund for your purchase, less the shipping charge in the event of physical products (unless proven defective). Please note that refunds are processed via the original method of payment only.

Boho Beautiful In Ten Days Program

I'm a beginner, can I do the Boho Beautiful In Ten Days program?

Yes, of course! The program classes have been crafted to be easily adjusted for beginners, but still relevant for more experienced or advanced users. You can pause any videos or take a day off after especially physically demanding days. The idea of the program is only to be a 10 day guide, and if it takes you 11 or even 15 days to get through that is perfectly okay. What matters is that you challenge your body and mind and give it your best at all times. No matter what level of yogi you are, or what shape your body is in, if you complete the program you will see wonderful results from where you started.

Do I need any special equipment?

No! Even though the fitness classes on Day 2, Day 3, and Day 10 suggest the use of 3 to 5 lbs weights, a simple water bottle filled with water will work just as well. Or if you are a beginner, all three of those days can still be challenging with no weights at all.

Do I have to do all the videos in a row at once? And what time of day is best?

For best results, we recommend reserving one hour per day at the beginning of each day for 10 days in a row. However if your schedule is limited, you can spread each day’s videos throughout different times of the day. Or if you find any specific day too physically demanding, splitting one day over two is perfectly fine, but we would recommend ending both split days with the same meditation twice to balance your mind after each.

Can I take a day off if my body feels like it needs it?

Yes, of course! If the physical portion feels like it is too much for you and you need a day off, that is perfectly fine! Just repeat the meditation from the previous day on your day off. The key with this program is the repetition of mind and body practice to create new habits, not forcing your body to go beyond what is safe for your current physical abilities. Every body is at a different level, and everybody will get different results from your own implementation of the 10 day program.

What do I do after the 10 day program?

After you have completed the 10 day program, you can either repeat the whole program and see double the results, or even make it a 30 day program too! Because you will now own the classes yourself, you can also select any of your favourite classes individually and do them at your own leisure at any time you like. We also recommend that you mix your favourite 10 Day classes with other Boho Beautiful classes on YouTube, and continue your own path to a more balanced and fit life.